8 Things Disney World is Doing Right

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8 Things Disney World is Doing Right

I’ve been to Walt Disney World about 15 times in my life, and it never gets old.  I’d say I’m a seasoned professional at park going.  There’s always something new and exciting to see, and the parks are always evolving with new innovations.  So, here’s my list of 8 things Disney World is doing right.

  1.  There’s something for everyone.  Whether you’re looking for food, shops, thrill rides, slow and easy rides, photo ops, characters to meet, a relaxing day at the pool, or an African safari, they’ve got it all.  Little toddlers to grandparents can all find something that they love at Disney.
  2.  Disney has mastered the art of efficiency.  Entrance into the park is super quick and easy.  Just hold your magic band up to the sensor, put your finger on the finger print scanner, and you’re done in a matter of seconds.  Now there are some pretty long wait times for rides.  I’ve seen lines up to 4 hours long, but Disney has done everything they can to make waits as short as possible.  Park goers can set up fast passes and skip right past the line to get on rides.  Disney has also made waiting in line more entertaining.  For example, as you go through the line for Expedition Everest in Animal Kingdom, you see the evolution of the fictional story of the Yeti in the Himalayan Mountains.
  3.  Disney cast members know everything.  Walt Disney World as a company puts in a lot of time and effort into training their employees.  It seems like anyone you ask, whether it be a photographer, a retail employee, or someone directing traffic flow, they always know the answer to whatever question you throw at them.  This makes the whole Disney experience more pleasant because you know the cast members are there to help.
  4. There’s always something new.  Every time I go to Disney I experience something new, whether it be a new ride, restaurant, or a new character.  Disney is always introducing new technology to the park experience as well as the rides, making the visitors’ experience more exciting.  Disney takes advantage of all the seasons and holidays to make the park experience a little different depending on the time of year you come.  For example, I usually go to Disney during the summer, but this past year, I went during Christmas time, and it was a completely different experience.  The park was all decked out in Christmas decor, and there were fun events like Mickey’s Very Merry Christmas Party.  At this event guests were given hot chocolate and cookies, there was a special Christmas parade, and it even snowed on Main Street.  All of the fun new things keep guests coming back!
  5.  There’s that sense of mystery to the parks.  Disney doesn’t tell the public everything about how the parks work because that’s part of the magic!  Sometimes I wish I worked at Disney because I want to know all the ins and outs of how the park runs…. but if I knew everything, I think it would ruin that sense of wonder and magic I feel when I’m at the parks.
  6.  Disney is great at selling you stuff.  Disney has a lot of merchandise that is the same through out many stores in all the parks.  This way you keep seeing that same shirt you really like everywhere you go until you give in and finally buy it.  There is also a lot of special merchandise that is only sold at certain parks.  Beachy apparel and accessories are sold in the Polynesian Hotel and the water parks, and African Safari items are found in a store in Animal Kingdom.  My family loves going through the stores in Epcot because there is a store for every country that sells things unique to that country.  And if you bring kids to Disney, you better believe they’re going to beg you for every balloon, stuffed animal, and toy they see.
  7.   The Disney app is amazing.  Disney’s app is super helpful throughout your day at the park.  It tells you wait times for rides, showtimes, your fast pass times, park hours, and has a great interactive map of the park.  Next time you go to Disney, you should definitely use the app.
  8.  Disney has stayed true to Walt Disney’s vision for the park.  No matter how much growth and innovation Disney experiences, the park still has those old fashioned elements that guests have loved for years.  Things like the old timey look of Main Street, the Walt Disney World Railroad, the Carousel of Progress, It’s a Small World, and of course the beloved characters, Mickey, Minnie, & the gang will be at Disney World to stay for a long, long time.

I could go on forever, but that’s my top 8 list of things I think Disney is excelling at!  Other companies can learn a lot from the way Disney World operates no matter what industry they are in.   Thanks for reading! See ya real soon!

 

“I only hope that we never lose sight of one thing- that it was all started by a mouse.”

-Walt Disney


1 Comment

Caitlin Glenn

Caitlin Glenn

February 5, 2018at 1:06 pm

I’m also a huge fan of Disney World and I think these things you’ve pointed out are really big driving factors in attracting people and keeping them coming back. There’s a big difference between saying you value customer satisfaction and actually listening and catering to consumer needs. I think Disney absolutely excels in this area, giving customers the most enjoyable experience possible.

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