Control Your Timeline

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Control Your Timeline

Every once in awhile a social media site does something with their format that really bothers you. Which led me to the question, why can’t you have it both ways. I think it is important to realize that some users are resistant to change and that you should not force change upon them if they are content with what they have. Twitter did this with their timeline awhile back as they changed it to include algorithm interference. Algorithm interference pulls up the best tweets for you on your timeline based on your interactions. Many people did not like this method, and were upset that they changed it away from the traditional chronological timeline. Now twitter has a have it your way option in which users can switch back and forth from the different formats at their leisure. Twitter is losing users and it is important for them to realize that not all users are receptive to change. It is always a good idea for a social media company to do their research before they make any adjustments because the smallest adjustment could cause a large decline in users.

1 Comment

Haley Naylor

Haley Naylor

September 18, 2018at 12:54 pm

Do you think enough of the users know about this change for them to actually regain customer trust and interaction? At what point do you think customer trust for power over their platforms was lost? I think it’s super interesting when people want control over what they see, but they also get mad when they missed that one post they had been waiting to see. People want the best of both worlds, but unfortunately it’s somewhat hard to attain.

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